
Michael Greenberg
Automations vs Agents (And Why It Matters)
- 1Automations follow fixed paths and boost productivity by 15%, but don't change your headcount math
- 2AI agents make judgment calls in complex scenarios and can double team capacity by breaking the linear relationship between revenue and hiring
- 3Most companies should start with simple automations to build trust, then deploy agents at their linear ceiling where growth forces proportional headcount increases









